How United Airlines added insult to injury in Dr David Dao case

United Airlines is changing the way it handles certain situations with passengers and crew members on its flights, almost one week after a man was dragged from an aircraft in Chicago.

In addition to all of this, a spokesperson for the airline says that crew members traveling on a flight must be booked on that aircraft 60 minutes prior to departure.

"This is one of our initial steps in a review of our policies to deliver the best customer service", Schmerin said.

The incident earlier this month in which a passenger was violently dragged off a United Airlines flight sparked nationwide outrage and calls for congressional hearings.

United Airlines has found itself on the defensive again after a passenger complained that a scorpion stung him during a flight from Texas, capping off a bruising week for the public image of the one of the world's largest carriers. He refused, and aviation officers removed him by force.

According to Huffington Post, the incident happened during a United Airlines flight from Houston to Calgary.

David Dao, a 69-year-old Vietnamese-American doctor, suffered a concussion and broken nose when dragged from the plane and will likely sue, his attorney said on Thursday.

Crystal Dao Pepper attends a news conference for her father Dr. David Dao.

The situation could have been avoided if the airline, which offered $800 travel vouchers and a hotel stay for passengers to rebook on another flight, had simply upped their offer, Demetrio said.

The three officers who removed Dao have been suspended from their jobs at the Chicago Aviation Department. "What they are trying to do is make sure that that plane leaves with every seat filled without the need to inconvenience everybody and it works most of the time", Harteveldt said. Later, Munoz offered a more emphatic mea culpa, saying: "No one should ever be mistreated this way".

A United Airlines flight; above.

It's never too late to do the right thing.

United's board said on Friday the company had to craft policies to win back customer trust and apologised to Dr Dao and his family.

A United a spokeswoman also said Wednesday that all the passengers on the flight would receive compensation equal to the cost of their tickets.

  • Todd Kelly