is the Best UK Airline says TripAdvisor

Award winners were determined using an algorithm that took into account the quantity and quality of airline reviews and ratings submitted by travellers worldwide, over a 12-month period.

The awards honour 50 airlines overall, including top lists for the World, Europe, North America, the Middle East and Africa; as well as 16 regional winners.

TripAdvisor has honored EVA Air with two distinctions, a Top 10 Major Airline in Asia Pacific, and Best Airline-Taiwan, the airline said.

The ranking, released by the world's largest travel site, lists the best airlines in the world in various categories for outstanding service, quality and value as ranked by travellers.

The national carrier scooped the award for the best premium economy class and was named the best airline in the South Pacific and the fifth best in the world. "These awards recognize the carriers offering the very best experiences and value to the traveling public".

Customers can rate carriers on factors such as service, seat comfort, legroom, in-flight entertainment and food and beverages, and submit written reviews. "What makes this recognition extra special is that it is based entirely on guest experience and feedback and validates our efforts to heighten our brand experience".

"The fact that we continue to win awards is no coincidence and gives independent travel agents the confidence that their customers are in the best hands".

The company's general manger for flights Bryan Saltzburg said the awards are created to help travellers make well-informed air travel decisions.

Coming in at second place was Turkish Airlines, followed by KLM Royal Dutch Airlines, Lufthansa, Swiss International Air Lines, Virgin Atlantic Airways, Finnair, Austrian Airlines, Aer Lingus and Icelandair.

Nikhil Ganju, Country Manager, TripAdvisor India, said, "After the launch of TripAdvisor airline reviews previous year, we are very excited to announce the inaugural Travellers' Choice® Awards for Airlines".

The top regional and low-priced airlines in Asia-Pacific were, in order of ranking, THAI Smile, Bangkok Airways and IndiGo. The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller.

  • Todd Kelly