5 features for successful Telemarketing: Voiptime to release powerful Predictive Dialer services
- Author: Patricia Jimenez Dec 15, 2016,
Dec 15, 2016, 13:54
November 18, 2016. Voiptime Cloud, well-known IT solutions developer, designs an innovative online solution for telemarketing.
Modern Predictive Dialer services will help to сonduct telesales operations easier and more productive.
The new solution will consist of user-friendly Lead Management System and four dialing modes to meet various business needs. The service will automate contact center operations and will make agent’s performance more professional and efficient.
Top features of Voiptime Cloud Predictive Dialing Services:
4 powerful dialing types: Progressive, Predictive, Power and Preview.
Depending on the campaign goal you can use one of 4 dialing modes to maximize agent productivity. Predictive regime will place multiple calls per agent, reducing idle time. The system configures average call duration, number of agents, database characteristics and legal regulations. Progressive is especially good for B2B calling campaigns and minimizes risk of call abandoning. In Preview mode the agent can preview client information before accepting the automated call.
Cost efficient telephony with SIP numbers
Voiptime Cloud allows making calls through SIP by registering your existing number or buying a new one. SIP telephony is usually less expensive, than a traditional one, especially for long distance calls.
Lead Management System with interaction history
The intuitive Lead Management System helps to store information about all clients, their preferences, purchases and interaction with the contact center. The system integrates with the email and allows leaving notes and comments. All offers and bills, sent to customer, may be attached to the client card. The system also keeps call recordings, so agent or manager may listen to it again to check or clarify data.
Clients often refuse to negotiate, act aggressively, and switch to another conversation topic. Scripts will help your agents to find right phrases and follow the sales plan. Prepared objections and answers will also make your contact center operations more professional and standardized.
For more information please visit www.voiptimecloud.com